Message to our Tenants & Strata Owners

We hope that you are yours are safe and well at home.
The word HOME has always had special meaning for us at RE/MAX and we hope that it now plays a special part in your well being.
We also hope that you have joined us in staying home to keep our community safe 😊


In response to health concerns about the spread of CORONA Virus – COVID 19 we wanted to write to you to provide you, our Tenants with an update on our services and policies.


Rest assured that our REALTORS®, Property & Strata Managers, Management Team and our Staff are all working diligently behind the scenes to continue to provide the kind of services that you have come to rely upon and trust. 


To do our part as good community citizens we have had to restrict some of our Face-to-Face dealings which has presented some challenges
We appreciate your patience as some things might take a little longer than you have come to expect from us. 


We will be POSTPONING ALL ROUTINE INSPECTIONS OF TENANT DWELLINGS AT THIS TIME.
Move-IN-Move-Out inspections of Vacant Units will still occur as required.

MAINTENANCE CONCERNS REPORTING – Can be submitted through your ONLINE RESIDENT PORTAL

For RE/MAX Penticton Realty – properties managed by either Jim McKillop, Stan Andrews or Doug Eaton click here

For RE/MAX Realty Solutions – properties managed by either Ashley Lutke-Schipholt or Kevin Cheale click here

KNOW YOUR PROPERTY OR STRATA MANAGER’S NAME WHEN YOU CONTACT US –

ALL STRATA, AGMS – PUBLIC MEETINGS ARE CANCELLED AT THIS TIME.
Your Strata Manager may contact you to arrange alternatives for your Council Meetings at this time.

OUR BROKERAGE OFFICES ARE CLOSED TO THE PUBLIC AT THIS TIME.


The vast majority of our Tenants/ Strata Owners are set up on PRE-AUTHORIZED PAYMENTS AT THIS TIME.

If you are not yet set up on PRE-AUTHORIZED PAYMENTS WE ASK THAT YOU DO SO IMMEDIATELY FOR YOUR SAFETY AND THE SAFETY OF OUR STAFF.

OUR STAFF WILL BE CONTACTING YOU IF ARE NOT SET UP ON PRE-AUTHORIZED PAYMENTS OR HAVE NOT PROVIDED US WITH POST-DATED CHEQUES TO PAY YOUR FEES.

ALTERNATIVE PAYMENT OPTION

DROP BOX LOCATIONS
Penticton – RE/MAX Penticton Realty – 3115 SKAHA LAKE ROAD, Penticton – BACK DOOR DROP SLOT
Osoyoos – RE/MAX Realty Solutions – 8507 Main Street, Osoyoos – BACK DOOR DROP SLOT

MAILING ADDRESSES
Penticton: 101-3115 Skaha Lake Road, Penticton BC, V2A 6G5
Osoyoos: 8507 A Main Street, Osoyoos, BC V0H 1V0

IF YOU ARE HAVING DIFFICULTY PAYING YOUR MONTHLY RENT OR STRATA FEE’S

We understand that this is a challenging time for many of you and that you may have legitimate concerns or inability to honour your fee.

We encourage you to reach out to your property/strata manager to make arrangements to avoid NSF or any additional charges.

We are encouraging our tenants to:

  1. Pay what you can afford. Deferrals are just that, a deferment to a later time period. It may be helpful to you to try to keep up as much as possible and pay as you go as apposed to accumulating a large debt which has to be repaid later.
  2. Apply for government assistance. See links below for different types of assistance
  3. Write to your property/strata manager and make arrangements.

The Province of BC is implementing a number of additional measures to keep people housed and protect their health.
The full list of immediate measures includes:

  • The new temporary rent supplement will provide up to $500 per month, paid directly to landlords.
  • Halting evictions by ensuring a landlord may not issue a new notice to end tenancy for any reason. However, in exceptional cases where it may be needed to protect health and safety or to prevent undue damage to the property, landlords will be able to apply to the Residential Tenancy Branch for a hearing.
  • Halting the enforcement of existing eviction notices issued by the Residential Tenancy Branch, except in extreme cases where there are safety concerns. The smaller number of court ordered evictions are up to the courts, which operate independently of government.
  • Freezing new annual rent increases during the state of emergency.
  • Preventing landlords from accessing rental units without the consent of the tenant (for example, for showings or routine maintenance), except in exceptional cases where it is  needed to protect health and safety or to prevent undue damage to the unit.
  • Restricting methods that renters and landlords can use to serve notices to reduce the potential transmission of COVID-19 (no personal service and allowing email).
  • Allowing landlords to restrict the use of common areas by tenants or guests to protect against the transmission of COVID-19.
    https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support 

Support for people who are sick, quarantined, or in directed self-isolation

The new Canada Emergency Response Benefit

We will provide a taxable benefit of $2,000 a month for up to 4 months to:

  • workers who must stop working due to COVID-19 and do not have access to paid leave or other income support.
  • workers who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.
  • workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.
  • wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.

The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number.